Shipping policy
We aim to process and dispatch your order within 1–2 business days of receiving it.
Once your order has been shipped, you will receive a confirmation email with your tracking number so you can follow your delivery every step of the way.
Estimated Delivery Times
After dispatch, standard delivery to Australia typically takes 3-7 business days. Please note that delivery timeframes are estimates and may vary depending on your location, carrier availability, and customs processing.
During peak periods or in the event of high demand, processing and delivery may take slightly longer. We appreciate your patience and understanding.
Shipping Carriers
We ship via 4PX and Yun Express — trusted international carriers delivering directly to your door across Australia.
Shipping Cost
Shipping is free on all orders — no hidden fees at checkout.
Important Notes
- Delivery times may be affected by public holidays, customs delays, or circumstances outside our control.
- If your order has not arrived within 20 business days of dispatch, please contact us at info@jarkensydney.com and we will investigate immediately.
- Tracking information may take 2–3 business days to update after your shipping confirmation email is sent.